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How do I return an item?

RETURN POLICY

 

    • Return Policy

i.                     Goods will be accepted for return within 30 days of purchase for the following reasons:

 

·         If shipment was made without Customer’s authorization or order or the customer is not satisfied with the performance of product

·         If incorrect items were shipped

·         If defective items were shipped

·         If defective goods are covered by the standard warranty

 

·         Return Policy (cont’d)

                                                               i.      To return goods, contact should be made to Customer Service Representative by telephone at 1-888-400-7595 or  905-604-5220  for a Returned Goods Authorization (RGA) number.  Items may not be accepted without an RGA number.

Please have the following information available when you call:

·         Reason you wish to return the goods

·         Quantity, description, part number, serial number of the goods

·         Date of Receipt of Order

·         Your Purchase Order Number and Fenton Technologies Invoice Number

·         All used instruments must be cleaned and sterilized prior to shipment

                                                              ii.      Shipment must be sent prepaid by you.  Freight collect shipments will not be accepted and goods will be returned to sender.

                                                            iii.      If you intend to return equipment ordered in error, the following restocking charges and terms apply:

·         25 percent within 60 days from the date of shipment

·         Goods must be returned unused, in the original carton, and in marketable condition

·         Refurbishing and replacement charges will be added to the restocking charges for damaged or missing items

·         No returns are accepted after 60 days

·         No refunds will be made on sterile, single-use disposable products

                                                            iv.      All returns should be sent to:


Fenton Technologies Canada Inc.

                                                Warehouse           

                                                2800 John St. Unite 16

                                                Markham, ON L3R 0E2

 

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